What I’m seeing. What it means.

AI · AI Agents · ChatGPT · Meta Muse · User Experience

I Put Two Personal AI Agents to Work. Here’s What I Learned.

I tested ChatGPT’s Dot and Meta’s Muse on reservations, flights, email, texts, and reminders. Both worked, but context and access set them apart.

AI · OpenAI · ChatGPT · Agentic Systems · Digital Transformation

What OpenAI Announced at DevDay 2026

OpenAI DevDay 2026 introduced GPT-6.1 Sol, dots, Codex Cloud, team tasks, meeting notes, and new ways to connect Sites and tools.

AI · Web Product Management · User Experience · Web Engineering · Digital Products

AI Is Blurring the Line Between Prototype and Production

AI can generate polished web prototypes quickly, but experienced product, UX, and engineering professionals remain critical to production readiness.

AI · Brand Strategy · Agentic Commerce · Ecommerce · Product Strategy

AI Is About to Make Weak Differentiation Expensive

As AI makes products easier to compare, brands will need differentiation customers can recognize, their systems can support, and agents can verify.

When History Became Our Deadline: Working at a News Magazine on 9/11, 25 Years Later

Twenty-five years later, I remember witnessing 9/11 from an airport terminal and helping U.S. News cover its aftermath from Mississippi and Washington.

AI · AI Search · Brand Strategy · SEO · Digital Strategy

When AI Becomes the Front Door to Your Brand

As AI turns search results into answers, brands must become understandable, trustworthy, and worth choosing before a customer ever visits.

AI · Agentic Commerce · Product Strategy · Customer Trust · Digital Experience

Trust Is Becoming Product Infrastructure

AI turns trust from a brand message into product infrastructure built through accurate data, clear permissions, transparency, and human control.

AI · Agentic Commerce · Brand Strategy · Customer Experience · Product Strategy

Every Brand Is About to Have Two Customers

Brands increasingly serve two customers: people and the AI agents acting for them. Each needs a different experience built on the same promise.

What Building an AI-Native Website Changed About How I Lead Product

Building an AI-native website shortened the distance between product decisions and working software. The experience reinforced that faster delivery increases the importance of clear direction, disciplined prioritization, continual inspection, technical fluency, and human accountability. AI expanded what I could build, but it also made the product leader’s judgment more visible—and more consequential.

AI · Agentic Commerce · Website

The Website Isn’t Dying. Its Monopoly Is.

Agentic commerce is reshaping product discovery and purchasing. Brand websites will remain essential—but they may no longer control the customer journey.