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What I’m seeing. What it means.

Observations on AI, marketing, products, and customer experience, informed by the work of leading teams and putting digital strategy into practice.

7 articles tagged AI & Agents · All articles

01Nov 7, 2026

A phone shows a text conversation with Data, Jonathan’s blue fuzzy Dot with round black glasses, beside a shipping carton and folded sweater.

AI & Agents · Digital Experience · Ecommerce

Update: Why Dot Has Become My Primary Personal AI Agent

Texting my ChatGPT Dot, Data, made delegation easier. An Old Navy refund handled while I got ready for work showed me why it’s become my first choice.

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02Oct 17, 2026

A tablet highlights a calendar option beside study materials and support, with a preference panel shaping the recommendation.

Digital Experience · Personalization · AI & Agents · Experimentation

Relevance Starts With the Decision Someone Needs to Make

How personalization, clearer choices, and useful digital experiences help people decide as AI changes the journey.

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03Oct 7, 2026

Dot and Muse sit across from one another while completing the same restaurant, calendar, flight, and messaging tasks

AI & Agents · Digital Experience

I Put Two Personal AI Agents to Work. Here’s What I Learned.

I tested ChatGPT’s Dot and Meta’s Muse on reservations, flights, email, texts, and reminders. Both worked, but context and access set them apart.

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04Sep 30, 2026

Six digital work artifacts are connected by a continuous cobalt line across a dark editorial desktop

AI & Agents

What OpenAI Announced at DevDay 2026

OpenAI DevDay 2026 introduced GPT-6.1 Sol, dots, Codex Cloud, team tasks, meeting notes, and new ways to connect Sites and tools.

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05Sep 21, 2026

A polished ecommerce interface sits in front of layered mobile, error, permission, accessibility, and release states

Digital Experience · AI & Agents

AI Is Blurring the Line Between Prototype and Production

AI can generate polished web prototypes quickly, but experienced product, UX, and engineering professionals remain critical to production readiness.

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06Sep 4, 2026

A subject-focused digital editorial scene representing AI & Agents

AI & Agents · Digital Experience

When AI Becomes the Front Door to Your Brand

As AI turns search results into answers, brands must become understandable, trustworthy, and worth choosing before a customer ever visits.

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07Aug 27, 2026

A subject-focused digital editorial scene representing Leadership

Leadership · AI & Agents

What Building an AI-Native Website Changed About How I Lead Product

Building an AI-native website shortened the distance between product decisions and working software. The experience reinforced that faster delivery increases the importance of clear direction, disciplined prioritization, continual inspection, technical fluency, and human accountability. AI expanded what I could build, but it also made the product leader’s judgment more visible—and more consequential.

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